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Elements and Performance Criteria

  1. Elements define the essential outcomes of a unit of competency.
  2. The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
  3. Clarify organisational context for using lived experience
  4. Determine boundaries of sharing lived experience and prepare aspects of your story
  5. Use lived experience to establish role in peer work
  6. Maintain a safe working relationship in relation to lived experience in peer work
  7. Utilise responsible self-care strategies

Required Skills

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include sufficient knowledge of the areas below to apply to their work in relation to this unit

Importance of self awareness in mental health peer work

Intention of purposeful sharing and positive use of lived experience in mental health peer work

Historical social political and economic contexts of mental health services and mental health consumer and carer movements

Philosophical ethical and values based approaches to peer work

International and national developments in consumer and carer peer work

History and context of selfdirected recovery and recovery principles facilitation pathways and practices

Impacts and different types of stigma for consumers and carers including selfstigma individual stigma community stigma prejudice and discrimination on the recovery journey

Social justice issues principles and approaches including working from a rights based framework and awareness of the rights and responsibilities of consumer and carers and peer workers

Impacts of trauma and the role of the peer workforce in trauma informed care

Impacts of mental health systems on consumers and carers

Different understandings of mental illness and distressissues

Principles and practices of duty of care as these apply to peer work

Selfcare strategies and processes reflection in peer work

Essential skills

The candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

It is critical that the candidate demonstrate the ability to

Apply and promote the underpinning values ethics and philosophies of mental health peer work in all aspects of work

Articulate and extrapolate lived experience to

establish rapport

provide hope

provide objective information and opportunity for consumercarer exploration of opportunities rights and options in recovery planning

building a shared understanding

Implement the ethics values and intentions of the consumercarer workforce

Communicate effectively with consumerscarers and service providers

Maintain confidentiality and explain limits of confidentiality

Participate in selfcare strategies in mental health peer work

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed on the job or in a simulated workplace under the normal range of conditions

Consistency in performance should consider the requirements of the particular workplace context

The candidate must show evidence that they have been able to apply learnings from their own lived experience to working with peers in a mental health context

Conditions of assessment

This unit includes skills and knowledge specific to mental health peer work

Assessment must be undertaken by a qualified Assessor as determined by the Australian Quality Training Framework who has lived experience and holds this unit of competency or demonstrated equivalent competencies

OR

A consumercarer himherself who has lived experience and demonstrated experience in a consumer peer worker or carer peer worker role

AND

Accompanied by a qualified Assessor who has the necessary assessment competencies as determined by the Australian Quality Training Framework

Where the candidate being assessed in a consumer peer worker context they must be assessed by an experienced consumer peer worker with lived experience and a qualified Assessor where the consumer peer worker is not a qualified assessor

Where the candidate is being assessed in a carer peer worker context they must be assessed by an experienced carer peer worker who has lived experience and a qualified assessor where the carer peer worker is not a qualified assessor

Access and equity considerations

All workers in community and health services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally and linguistically diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

In recognition of particular issues facing culturally and linguistically CALD diverse communities workers should be aware of cultural and current issues impacting on CALD groups

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on individuals from culturally and linguistically diverse communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other mental health peer work units of competency is encouraged

Resources required for assessment of this unit include access to a workplace or simulated workplace where assessment may occur

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors or other appropriate persons


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Lived experience - Consumer in this context means:

The personal experience of living with mental illness and the consequences. This experience includes the consumer’s mental, physical, emotional, social and spiritual wellbeing and may have significant social and economic impacts

Lived experience - Carer in this context means:

The personal experience of being in a carer role with a person who is living with mental illness. This experience includes the carer’s mental, physical, emotional, social and spiritual wellbeing and may have significant social and economic impacts

Framing stories for different purposes may include:

Empathy

Engagement

Holding hope

Rapport building

Respect

Valuing and responding to the uniqueness of each person

Privacy and informed consent in this context means:

Information is shared according to the legal requirements under the Privacy Act, organisation policy on confidentiality, and wherever possible consumer and carer informed consent, knowledge and full participation. Information may under these provisions be shared with people such as:

Care network

Case managers

Consumers

Family members

Other services

Other staff

Supervisor

Ensure sharing is positive, purposeful may include:

Appropriate disclosure and use of lived experience

Collaborative consultation

Empathy

Engagement

Holding hope

Listening and responding to the person verbal and nonverbal communication

Non-judgemental and sensitive approach

Rapport building

Respect

Valuing and responding to the uniqueness of each person

Working with the person’s own understanding of their experience

Peer ethics in this context means:

Peer ethics broadly relates to the values that underpin mental health peer work, and that inform mental health peer worker practices. Peer ethics refers to the dual principles of reciprocity and equality - between peer workers and their peers - on the basis of shared or similar experiences, on mutual sharing and understanding, and in the knowledge that mental health peer workers do not exert power over people who are using or accessing theirs, or any other services

Peer ethics are essentially about actively facilitating and promoting the self-determination and empowerment of people who are affected by mental distress

Recognise sharing of your personal story is one component of job role may include:

Accessing peer support

Education about recovery

Elimination of discrimination

Encouraging a person’s sense of hope and personal value

Enhancing a person’s own sense of agency

Enhancing and supporting the care network

Identifying and exploring positive and negative risks with consumers

Promoting self-advocacy and self determination

Promoting the right of equal and full citizenship with access to all community resources and opportunities

Removal of barriers to participation

Supporting people to develop and pursue their recovery goals and aspirations

Trauma and trauma informed care

Working with consumers with their choices to live, and work in their community of choice

Own vulnerabilitiesmay include:

Recovery journey and own physical health and well being

Re- traumatisation

Vicarious trauma

Transference and counter transference

Limited workplace support or access to supervision

Excessive workload and expectation

Specific work environments

Vicarious trauma in this context is defined as:

The negative changes that happen to individuals over time as they witness or hear of other people’s traumatic experiences. Vicarious trauma is often intensified when a worker identifies or recognises similar experiences to that of the people with whom they are working

Needs may include:

Cultural

Disability

Emotional

Employment

Financial and economic

Grief and loss

Health

Housing

Legal

Mental health

Physical

Problematic alcohol and other drugs use

Sexuality

Social

Spiritual

Trauma informed care

Friends and family

Reasonable adjustments in the workplace may include:

Variation to workload, hours of work

Self-determination in regard to choice of peer work

Accessible, timely and appropriate supervision other than line management

Periods of leave where this is a supportive and appropriate strategy